RETURNS & EXCHANGES
We want you to be happy with your purchase from ANTIDOTE WORLDWIDE. If you are not completely satisfied with your order, you may request a return or exchange within 14 days of receiving your package, subject to the conditions below.
ORDER CANCELLATION
Orders may be cancelled for a full refund within 24 hours of purchase, provided the order has not yet been shipped.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at:
14-DAY RETURN POLICY
You may request a return or exchange within 14 days of receiving your order.
To be eligible for a return, items must be:
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Unworn
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Unused
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Unwashed
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In their original condition
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Returned with all original packaging and accessories, where applicable
Items that show signs of wear, washing, damage, alteration, or improper use may be refused.
Return requests submitted more than 14 days after delivery may not be accepted.
Please contact us before sending any item back. Returns sent without prior authorization may be refused.
RETURN SHIPPING & FEES
Unless the item is defective, damaged, incorrect, or missing due to an error on our part, return shipping costs are the responsibility of the customer.
Any customs duties, import taxes, handling fees, or other charges incurred during the return process are also the responsibility of the customer.
Original shipping charges are non-refundable.
Please do not send returns using Cash on Delivery (COD) or any other service that requires ANTIDOTE WORLDWIDE to pay shipping, customs duties, taxes, or additional charges upon receipt. Such packages may be refused.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
HOW TO REQUEST A RETURN
Step 1 — Contact Us
Email support@antidoteworldwide.com within 14 days of receiving your order and provide your order number and reason for return.
Step 2 — Return Approval
Our customer service team will review your request and usually respond within 1 business day.
Step 3 — Receive Return Instructions
Once your return request is approved, we will provide you with the return address and instructions.
Step 4 — Ship Your Return
Send the item to the provided return address using a trackable shipping service.
Step 5 — Send Us Your Tracking Information
After shipping your return, please email us the tracking number. Tracking information is required for us to properly identify and process your return.
Step 6 — Refund
Once your returned package has been received and inspected, your refund will be processed within 5 business days.
Once the refund has been issued, it will typically be credited to your original payment method within 24 hours. Please note that actual processing times may vary depending on your bank or payment provider.
EXCHANGES
If you would like to exchange an item, please contact us within 14 days of receiving your order.
The original item must first be returned according to the return procedure above.
Once your return has been confirmed, we will arrange the replacement item, subject to availability.
If the requested replacement item is unavailable, we will contact you to discuss available alternatives or a refund.
MISSING ITEMS
In some cases, your order may be shipped in multiple packages so that available items can reach you sooner.
If you believe an item is missing, please check your shipping confirmation and tracking information first.
If an item is confirmed to be missing due to an error on our part, we will send the missing item at no additional cost to you.
REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package cannot be delivered due to an incorrect or incomplete address, refusal of delivery, failure to collect the package, relocation after shipment, or other circumstances caused by the recipient, any additional shipping, return, customs, or handling costs may be the responsibility of the customer.
If an undeliverable package is returned to us, please contact our customer service team. Reshipment can be arranged after the package has been returned to us. Additional shipping charges may apply.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@antidoteworldwide.com as soon as possible after receiving your package.
Please include your order number and clear photos or videos showing the issue so that our team can review your request.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, such as a replacement or refund, at no additional cost to you.
CONTACT US
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact:
ANTIDOTE WORLDWIDE Customer Service
Email: support@antidoteworldwide.com