Shipping policy
SHIPPING POLICY
No matter where you are, our goal is to provide you with a reliable and efficient shipping experience. We ship orders to customers around the world and remain committed to maintaining high standards of service.
Free shipping on orders of $100 or more.
A $10 shipping fee applies to orders under $100.
We partner with YunExpress to provide worldwide shipping.
YUNEXPRESS STANDARD SHIPPING
Estimated Shipping Time: 7–12 days
Estimated Delivery Time = Processing Time + Shipping Time
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
ORDER PROCESSING TIME
Orders are typically processed within 1–2 business days, including quality inspection, packaging, and order preparation.
All orders are generally processed within 1–2 business days.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, processing may be delayed by a few days. Please allow additional time for your order to be delivered.
Certain remote areas, special regions, and uninhabited islands may not be eligible for delivery.
Occasional shipping delays may occur due to circumstances beyond our control.
IMPORTANT INFORMATION BEFORE ORDERING
To ensure successful delivery, please provide complete and accurate shipping information, including:
Apartment/Unit Number, Street Address, City, State/Province, and Mobile Phone Number.
Please double-check your shipping information during checkout.
We are not responsible for failed deliveries resulting from incorrect or incomplete shipping information, an invalid phone number, or the carrier being unable to contact the recipient. In such cases, compensation may not be provided.
Please note that estimated delivery times are provided as a reference only and cannot be guaranteed. If an order arrives later than the estimated delivery date due to shipping or carrier delays, *a full refund will not be issued solely on the basis of the delay.
CUSTOMS DUTIES
Shipments will be delivered with duty and tax unpaid.
All import (customs) duties and/or taxes must be paid by customers in accordance with local customs policies.
If you have any further questions, please contact our customer service team:
We typically respond to emails within 2 business hours.
Thank you for your patience and understanding.